Shipping Rates and Policies
All invoices will be made by Galardy Technical Services Ltd. (GTS)
All shipping dates are approximate and are based upon current availability of products and prompt receipt of all necessary information. All complete orders received before 11:00 A.M. Mountain Standard Time (MST) will be shipped out on the same day depending on the availability of the product except for ground shipping which will be processed within 2-3 business days. Orders not shipped on the same day are usually shipped next day or as soon as the products are available to us. The customer will be contacted through email and/or telephone for backorder items. Backorder items will be shipped out as soon as the product is available.
All deliveries are insured and guaranteed against loss, theft and damage. However, we will not be personally liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by:
- Strikes, fires, disasters, riots, Acts of God;
- Acts of customer;
- Governmental action; or
Any other cause or condition beyond GTS's reasonable control in the event of any such delay or non-performance.
We will ship all orders through the services provided by Canada Post or UPS:
We will not be responsible for the delay in delivery by Canada Post or UPSservice. In the event of a delay, the Customer Service Department will track the order with the shipper. The accuracy of the address is the responsibility of the cardholder. We reserve the right to cancel any approved orders that have different billing information and shipping information.
Address corrections that are made while in transit or after delivery to a wrong address are expense to the cardholder credit card as we incur charges from the shipper for this service.
Refused or undeliverable shipments will be subject to a 20% restocking fee, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.
You are responsible for all other fees and/or charges inclusive but not limited to reroute fees, any customs, duties, sales, use, value added, excise, federal, state, local or other taxes, unless stated otherwise on the invoice.
All claims for shortage, manufacturers’ defects, shipment error, incompatibility, or incorrectly ordered merchandise must be made within ten (10) calendar days after the invoice date.
Please call to request a RMA (Return Merchandise Authorization) number. No returns will be accepted without RMA number.
All other claims made after the 10th day but before the 30th day following the Invoice date will be considered based upon the "time value" of the merchandise. We reserve the option to accept or reject non-defective returns.
A copy of the invoice must accompany all returns with a valid RMA number. You must return merchandise to seller within five (5) calendar days after the RMA is issued. If the merchandise is not returned within the authorized time period, the RMA will be canceled.
Merchandise must be packed securely and be returned to GTS undamaged, and must include original packaging, manuals, warranty cards, documentation, and all other accessories. You will be solely responsible for paying all return freight costs and insurance. It is recommended that all returns be made via traceable carrier such as FedEx, UPS or Certified Mail as GTS is not responsible for items that are misdirected or lost in shipment. RMA numbers must be legibly listed on the outside of the carton. We do not accept any shipments without a valid RMA.
Merchandise is subject to testing before replacement will be issued. GTS sends defective merchandise to the manufacturer which takes about 3 to 8 weeks in most cases to repair. As soon as we receive the repaired product, we will ship it out. We reserve the right to return to you any non-defective merchandise or any merchandise that does not match the invoice. You will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.
We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.
All credits will be issued within 15 business days once we confirm that this is the only solution to solve your return. All returns are subject to twenty percent (20%) restocking fee or current market value at GTS's discretion. All non-product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement.
GTS is not responsible for any typographical error on this website. GTS reserves the right to cancel an order for merchandise that has been advertised in error, is unexpectedly out of stock, does not conform to specifications, or shipped in error.
All other companies, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners.
Product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.
In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with this agreement including, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
In no event shall we be liable for any expenses incurred by the customer for any installation done by someone other than us.